In the age of technology, the internet, and everything digital, computer literacy matters. This was something made even more evident with the arrival of the pandemic, as educational institutions, companies, and even government institutions rushed to push for digital professional development and training opportunities.
This only underlined why it’s important to guide your team throughout the whole process of upgrading your IT infrastructure— it prepares them to navigate the system better, and ultimately understand the changes made. Here’s how you can work towards that:
Examine Successes and Failures
The best way to teach the potential impact of IT upgrades is through real-life examples of successes and failures. Over 70% of digital transformations fall short of their objectives, and 74% of organizations that have attempted to start a legacy system modernization in 2020 failed to complete it.
But that doesn’t mean things will turn out the same way for your company; after all, the success of modernizing IT infrastructure also highly depends on employees’ compliance and willingness to take part in the company’s efforts. By observing what went wrong for other companies, you’re making sure that you won’t make the same mistakes.
Offer Software Training to Remote Teams
Nowadays, remote work requires tech support both in terms of hardware and software. So as a leader, it’s also important to make sure that you’re collaborating with your different teams and offering them the support they need to make the transition, which can be done through training, seminars, and consistent check-ins, among other methods. This will help everyone understand that the success of these IT upgrades is an organizational responsibility— the success of which gives all branches of the company more benefits in the long run.
Only 30% of employees say their experience with their company’s technology exceeds their expectations. However, this could also stem from experience gaps and not knowing the technologies available to them.
Another way to help your team understand and get accustomed to upgrades is through pushing updates to their devices automatically. For instance, Microsoft, Adobe, Apple, and other tech providers have tools that IT admins can use to automatically commence updates on devices as they are released. You could also invest in technology management solutions like ours here at TechFit for services like data encryption, device configuration, among others.
Share Easily Digestible Information
The phrase “too much information” can still be relevant even in the context of educating your teams on the latest IT upgrades. Your best bet would be to pick out the most relevant information per team and break down the information into small, digestible chunks. Only present information that’s helpful, and avoid adding in unnecessary bits that would only confuse those who aren’t well-versed with technological jargon. Lastly, make sure you’re patient and willing to answer any questions or clarifications they might have.
Technology is ever-changing, so it’s important to make sure that your team is able to use these developments to their advantage. It’s also best to constantly ask for their feedback and consistently analyze how they are engaging with the tools offered to them.
As a leader, it’s your responsibility to keep everyone on the same page, and make sure no one is lagging behind. Hopefully, you’ve gained a few ideas on how to do so through our four tips. If you’re considering hiring an IT expert to help your company transition, contact us here at TechFit for more information.
Article was specially written for https://www.techfit.ca by Amy Conner